Sneakky NYC

This was my 1st experience leaving my sneakers w/ a cleaning service. I usually clean them myself but bc of the material the shoes were made of & they were a birthday present, I didn’t want 2 ruin them. So I bit the bullet & took them in. Sneakky Klean did them damn thing. They gave them back 2 me in the same condition they were when they came out the store. I am a believer & will take ALLmy sneakers that need special attention to Sneakky Klean..

Poor workmanship en poor service. I was charged over 54$ dollars for a clean and glueing a small part of a rubber toe cover of an arc’teryx shoe with black suede goretex outer. There was no improvement from me handing in the shoe and when I received it back. If anything the shoe looked worse when I got it back. The discoloration of the suede goretex was worse in parts of the shoe and they generally looked like nothing had actually happened to clean and restore them. The part of the sole that was glued was glued poorly and there was excess glue showing on the shoe material. When I went to pick up my shoes after receiving a ready message the worker grabbed them and started to quickly spray some chemical on them, like they still needed service but they wanted to rush them out. It seems like this shop does not have the ability to properly clean premium materials and make simple sole repairs but markets itself like it does and upcharges people for no reason. When I asked the workers if this is the best they can do and if the shoes had actually been cleaned they actually showed me pictures of the shoe when it was taken in to prove to me that they were looking pretty much the SAME as when I brought them in, because they were more concerned about the shoes looking worse than before, than actually providing a cleaning an restoration service that improved the shoe. Total waste of money and time.

I appreciate doing business with you guys my 5’s looking too clean I thought there was no comeback for the outsole but ya proved me wrong I’ll be coming back for some more thank you again I appreciate ya

Laces were still dirty like bleaching was not done.

Shoe came back with marks on the upper, significant discoloration and staining that was not there in the before photos. When I got them back the first time, I saw the damage and immediately had to complain, and after a while, the staff member brought out the before photos, only to agree with me and take the shoes back to clean. But even afterwards, when I got it back the second time, though the shoes looked better, much of the deep staining and scratches on the material were still present.