Esteem Cleaning Industries Ltd.

I explained my Request to the nice lady at the front desk.upon lnitiallally leaving my clothing. The seamstress l was told was away for two weeks vacation. I said Ok. I never heard any feedback for three weeks. So l came ln and followed up with my Request on my clothing and talked to the gentleman at the front desk. Apparently l missed the phone call from the Seamstress and she said she "left a message". I did not receive the message on my voice mail. I told her. She said since l did not return her call my clothing would be delayed have to wait f

I thought the fee for alterations was astronomical!! If the seamstress knows the hemming will cost more than the item is worth customer should know before.

Patches stitched right on the frayed edges stitching pulled out first use

Would like to bring the jackets back in. They don’t seem to hang correctly. Perhaps they need a touch up on the pressing?

The jacket still dirty in some parts.

I have bush scratches on my passenger side of my truck. I got a yellow bow-tie emblems when the original was “Black”. When I purchased the vehicle brand new from dealership. I specifically let them know I did not want a “yellow” bow-tie emblem.

The buttons on my wool coat were ruined thus I would like either replacement by you with acceptable similar buttons or I can purchase and present you with the receipt for new buttons. I would also like to be reimbursed for the dry cleaning cost of this one item. It was the only item (of 4) which was assembled on the rack facing away from the others so the buttons were not visible unless I had removed all from the plastic and turned it around prior to accepting the order. This would suggest the damage was known prior to pick up.

The service was awful. I dropped a shit off to have some buttons replaced. Or all of them if marching ones could not be found. I called a month later only to find out that nothing had been done yet. The lady said that likely you couldn’t find the matching buttons so she will replace all of them (which we already agreed on) and when my boyfriend picked up the shirt only the broken buttons have been replaced. Now he has two different colored buttons on his shirt. That makes no sense. Not to mention that you charged $42 for a couple of buttons. I will be calling for a refund tomorrow. Unbelievably unprofessional. Terrible service.

Dropped off my clothes on a Thursday and asked if it was possible to have them before Monday, was told they would be good to go for Saturday. Found out the store is closed Saturday and so had to make arrangements to get my clothes to me since I was out of province and needed them.

Dropped off my clothes on a Thursday and asked if it was possible to have them before Monday, was told they would be good to go for Saturday. Found out the store is closed Saturday and so had to make arrangements to get my clothes to me since I was out of province and needed them.

Took quite awhile for my stuff to be cleaned and repaired.

They sold my husbands suit. I had been in contact twice to let them know we would get it when we could. We live in fort Nelson. Very rarely leave town.

Charge me what it said when you text me

Your front desk personnel were great. The coat was not clean when I picked it up first time. Sleeve ends were grubby, and a big area, (2"x4") was grubby right in the middle of front zipper area. I asked for it to be put through again. I also asked for a mobile radio strap to be added to the left shoulder. This tiny strip was added to just above the elbow on the left arm, behind the middle left arm. Then I was double charged for cleaning, which the front desk rectified.

My coat was as dirty as it was when I brought it in. Nobody let me know they were unable to remove the stains and just let me take it home thinking it was clean.

My jacket came back with a bunch of white skuff marks all over it. They wiped off easily but wish I didn’t have to give it a clean myself when it came home.

It wasn't bad. Just never received any notification my coveralls were done. I picked them up a month later and after picking them up I got a text saying that they were ready to be picked up. I tried calling numerous times to see if they were done beforehand and was hung up on once and the other few times it just rang to voice-mail. Still happy with the repairs and the cleaning. Maybe something is amiss with your notification system.

Not very happy that I brought you in 1 twin & 1 double downfilled bed & you charge me for 2 king/queens @ $65 ea!