The Sneaker Shack Rosebank

The shoe that was asked to stretch is not okay

There was still some visible yellowing on the second pair when I came for my first pickup. Had to hand them back in to be cleaned again.

Do an actual refurbish as opposed to charging people for simply (and badly) painting sneakers white. I could have done the same job with a bottle of sneaker white from the supermarket and for far less than R700.

I was expecting the repair to blend in with the mesh fabric more, and at least have the stitching going in the same direction as the mesh. The price for this repair didn't justify the work produced unfortunately.

Poor service delivery my sneakers still had stains and marks. I collected my sneakers two days late and they had not finished everything I wanted them to do. This is my second time getting a bad service I’ll never come back again. Thank you.

It was a seamless experience. My 3 pairs of shoes were taken on taken on Tuesday and they were returned so clean on Thursday afternoon. Such great service!

My experience at Rosebank Sneaker Shack has consistently been disappointing because of the customer service. On multiple visits, I have found the staff behind the counter to be unfriendly and uncommunicative. Simple questions are often met with nods instead of verbal responses, and I have frequently felt as though assisting customers is treated as an inconvenience rather than part of the service. My most recent visit was particularly frustrating. After completing my card payment for a pair of newly cleaned white sneakers, I asked for a shopping bag. I was told that I would need to process an entirely new transaction to pay the R5 charge for the bag. As a result, I had to leave carrying my sneakers without any protection. Good customer service is about small interactions that make customers feel welcomed and respected. Unfortunately, that has not been my experience at this store. I genuinely hope management takes these concerns seriously and invests in improving the customer experience.